Last Updated: January 2025
1. Introduction
ANCILLARY BUSINESS SERVICES LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for European users and the California Consumer Privacy Act (CCPA) for California residents.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, company name, and mailing address when you submit a contact form or engage our services.
- Usage Data: Information about how you interact with our website, including pages visited, time spent, browser type, device information, and referring website.
- Cookies: Small data files stored on your device to enhance your browsing experience. See our Cookie Policy for details.
- Client Data: Business documents, financial records, and other information necessary to provide our services to clients.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Responding to your inquiries and providing customer support
- Delivering the services you have requested
- Improving our website and services based on user feedback and usage patterns
- Sending you relevant communications about our services (with your consent)
- Complying with legal obligations and protecting our rights
- Maintaining accurate business records
4. Who Has Access to Your Information
We do not sell your personal information. Access to your information is limited to:
- Our employees and authorized personnel who need access to perform their job duties
- Trusted third-party service providers who assist us in operating our website and delivering services (under strict confidentiality agreements)
- Legal authorities when required by law or to protect our rights
5. Third-Party Services
We may use third-party services for:
- Website hosting and security
- Form submission processing (FormSubmit)
- Analytics to understand website usage
- Email communication
These providers are contractually obligated to protect your information and are prohibited from using it for other purposes.
6. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy:
- Contact form submissions: Retained for up to 3 years after last contact
- Client records: Retained for 7 years after the end of our business relationship, as required by law
- Website usage data: Retained for up to 2 years
7. Your Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your personal data
- Restriction: Request limitation of processing
- Portability: Receive your data in a structured format
- Objection: Object to processing of your data
8. Your Rights Under CCPA
If you are a California resident, you have the following rights:
- Right to Know: Request disclosure of what personal information we collect and how we use it
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
- Right to Non-Discrimination: Not be discriminated against for exercising your rights
9. How to Request Data Deletion
To request deletion of your personal information, you may:
- Email us at help@ancillaryser.com with "Data Deletion Request" in the subject line
- Call us at +1 (540) 558-3057
- Send a written request to: 11 East Vine Street, Sullivan, MO 63080
We will respond to your request within 30 days and may require verification of your identity before processing.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit using SSL/TLS
- Secure storage and access controls
- Regular security assessments
- Employee training on data protection
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. International Data Transfers
If you are accessing our services from outside the United States, please be aware that your information may be transferred to and processed in the United States. By using our services, you consent to this transfer.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.